TERMS AND CONDITIONS
Personal Data By shopping at Mythology Watch, you accept our privacy policy and the processing of your personal data. We value your personal privacy and do not collect more information than necessary to process your order. We never sell or disclose your information to third parties without a legal basis. Mythology Watch is responsible for the processing of personal data that you provide to us as a customer. Your personal data is processed by us to handle your order and, in cases where you have requested newsletters or promotional offers, to tailor marketing to your individual needs. The following information is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR). 1.1 What is personal data? Personal data is any information that can directly or indirectly be attributed to a physical person. 1.2 What data do we store? To handle your order and respond to order-related inquiries (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history. Your data is stored as long as we have a legal basis to process it, for example, to fulfill the contract between us or to comply with a legal obligation, such as the Bookkeeping Act. 1.3 Legal basis In connection with a purchase, your personal data is processed to fulfill the contract with you. Marketing, campaigns, and similar communications occur with your consent. 1.4 Payment Providers When making a purchase, information is shared with our payment provider. The information stored includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, your personal identification number is also stored by the payment provider. This information is stored to complete the purchase and protect the parties against fraud. 1.5 Shipping Companies To deliver your orders and fulfill our agreement, we must share specific information with the shipping company. The information shared with the shipping company includes first name, last name, and delivery address. Your email address and/or mobile number may also be shared with the shipping company for notification purposes. 1.6 Right to Access You have the right to request an extract of all information we have about you. The extract will be provided electronically in a readable format. 1.7 Right to Rectification You have the right to request that we update incorrect information or supplement incomplete information. 1.8 Right to Erasure You can request the deletion of data related to you at any time. There are few exceptions to the right to erasure, such as if the data needs to be retained to fulfill a legal obligation (e.g., according to the Bookkeeping Act). 1.9 Data Protection Officer Mythology Watch is responsible for the storage and processing of personal data in the online store and ensures compliance with the regulations.
- Right of Withdrawal
When purchasing goods on the website, you, as a customer, have a statutory 14-day right of withdrawal, which applies from the day you receive an ordered item.
2.1 Exercising your right of withdrawal: You must notify us that you wish to withdraw. The notification should be sent to us at info@mythologywatch.com. In your message, clearly state your name, address, email address, order number, and the items for which the return applies. You should immediately and no later than within the statutory 14 days after the notification of withdrawal, return the products to us. You are responsible for the return shipping, delivery, and condition of the products upon return. Therefore, the products should be well packaged and in their original packaging. Regarding the refund amount, we reserve the right to deduct an amount corresponding to the depreciation compared to the original value of the product if the product has been used or damaged.
2.2 Right of Withdrawal Exceptions: The right of withdrawal does not apply to custom-made products that have been tailored specifically to your request or have a clear personal touch. Services that have been fully performed and where you have expressly consented to the service starting without the right of withdrawal.
- Complaints and Claims
We inspect all products before they are shipped to you. If the product is still damaged or incorrectly dispatched upon arrival, we undertake, in accordance with applicable consumer protection legislation, to rectify the issue at no cost to you. You must always contact us for approval before returning a defective item. The complaint should be submitted promptly after discovering the defect.
3.1 How to proceed with a complaint: Any faults or defects should always be reported to info@mythologywatch.com, stating your name, address, email address, order number, and a description of the defect. If we are unable to rectify the issue or provide a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover the return shipping costs for approved complaints. We reserve the right to reject a complaint if it is determined that the item is not faulty in accordance with applicable consumer protection legislation. For complaints, we follow guidelines from the General Complaints Board (ARN), visit arn.se.
- Limitation of Liability
We do not accept liability for indirect damages that may arise due to the product. We do not accept liability for delays/errors resulting from circumstances beyond the company’s control (Force Majeure). Such circumstances may include labor disputes, fire, war, government decisions, diminished or non-delivery from suppliers. Furthermore, we do not accept liability for any changes to products/product features made by the respective supplier or other factors beyond our control.
- Changes to the Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The amended terms and conditions are deemed accepted in connection with orders or visits to the website.