TERMS AND CONDITIONS
- Right of Withdrawal
When purchasing goods on the website, you, as a customer, have a statutory 14-day right of withdrawal, which applies from the day you receive an ordered item.
2.1 Exercising your right of withdrawal: You must notify us that you wish to withdraw. The notification should be sent to us at email@example.com. In your message, clearly state your name, address, email address, order number, and the items for which the return applies. You should immediately and no later than within the statutory 14 days after the notification of withdrawal, return the products to us. You are responsible for the return shipping, delivery, and condition of the products upon return. Therefore, the products should be well packaged and in their original packaging. Regarding the refund amount, we reserve the right to deduct an amount corresponding to the depreciation compared to the original value of the product if the product has been used or damaged.
2.2 Right of Withdrawal Exceptions: The right of withdrawal does not apply to custom-made products that have been tailored specifically to your request or have a clear personal touch. Services that have been fully performed and where you have expressly consented to the service starting without the right of withdrawal.
- Complaints and Claims
We inspect all products before they are shipped to you. If the product is still damaged or incorrectly dispatched upon arrival, we undertake, in accordance with applicable consumer protection legislation, to rectify the issue at no cost to you. You must always contact us for approval before returning a defective item. The complaint should be submitted promptly after discovering the defect.
3.1 How to proceed with a complaint: Any faults or defects should always be reported to firstname.lastname@example.org, stating your name, address, email address, order number, and a description of the defect. If we are unable to rectify the issue or provide a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover the return shipping costs for approved complaints. We reserve the right to reject a complaint if it is determined that the item is not faulty in accordance with applicable consumer protection legislation. For complaints, we follow guidelines from the General Complaints Board (ARN), visit arn.se.
- Limitation of Liability
We do not accept liability for indirect damages that may arise due to the product. We do not accept liability for delays/errors resulting from circumstances beyond the company’s control (Force Majeure). Such circumstances may include labor disputes, fire, war, government decisions, diminished or non-delivery from suppliers. Furthermore, we do not accept liability for any changes to products/product features made by the respective supplier or other factors beyond our control.
- Changes to the Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The amended terms and conditions are deemed accepted in connection with orders or visits to the website.